In order to return an item, you MUST contact Customer service first by email at email@example.com to receive a return merchandise authorization (RMA) number. The item MUST be in it's original condition, including original packaging and packing slip. The refund will be issued once we confirm receipt in our warehouse. Shipping charges are non-refundable, unless we made an error. In all cases where we did not make a mistake, if the order went out FREE FREIGHT we will keep a $15.00 shipping and handling fee on any refund issued.
Items not in original condition and packaging are subject to a 30% restocking fee.
Returns for SoCal Skater completes must not be ridden. As soon as they hit the ground they are used and subject to the 30% restocking fee. In all cases where we did not make a mistake, if the order went out FREE FREIGHT we will keep a $15.00 shipping and handling fee on any refund issued. You may exchange a SoCal Skater complete if it has NOT been ridden. Simply email us for an RMA number and arrange shipping to SoCal Skater at the address below and pay a $15 shipping & handling fee. Then we will gladly exchange your SoCal Skater complete with a comparably priced complete.
We require the following information to process your return:
- The Return number
- Your full name and address
- Phone number
- Email address
- Packing Slip
- The original order confirmation number
- The reason for returning the merchandise
705 Center Dr, Suite 108-316
San Marcos, CA 92069
All returns MUST be shipped back to SoCal Skater with a carrier that has package tracking. Any package that has not been received by SoCal Skater and tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, SoCalSkater.com is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
OUT OF STOCK ITEMS
From time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. You will receive a full refund.
Fast and Trackable Shipping
All orders are shipped, on average, within 24 to 48 hours from the time your order is placed. On average you should expect to receive your order within 4-7 business days from the time that you place your order. Tracking numbers will be provided when your order ships from our warehouse.
Note: In order to insure the fastest possible delivery, it is sometimes necessary for us to split your order into two or more packages. Do not be alarmed if your items do not arrive together. If all of your items have not arrived within 10 business days, please Contact us. Items are shipped via UPS, and/or USPS.